Glowzii Return & Refund Policy

Your satisfaction is at the heart of everything we do at Glowzii. We want you to feel confident and happy with every purchase. That’s why we’ve created a fair, transparent, and customer-friendly return policy.

🔁 14-Day Exchange Policy

You can request an exchange within 14 days of receiving your order if:

  • The product is damaged, defective, or not as described.
  • The product you received does not match the item you ordered.

📝 Please note:

  • We do not accept exchanges for products that were bought on sale or discounted.
  • As we currently operate online only, exchanges must be initiated through our website or customer care channels.

📸 How to Request an Exchange

To ensure a quick and smooth process:

  1. Contact us within 3 days of delivery.
  2. Share clear photos showing the defect/damage.
  3. Send the evidence via:

 

Once verified, our team will assist you with the exchange procedure.

⚠️ Exchange Limitations

We reserve the right to reject exchange requests if:

The request is made after 14 days of delivery.

The product is used or damaged after delivery.

Sufficient evidence is not provided.

💸 Glowzii Refund Policy

At Glowzii, we do not offer cash refunds or a traditional "money-back guarantee."

Instead, we provide a store coupon for the value of the returned item (if eligible), which you can use for your next purchase.

🎟️ Store Coupon Guidelines

Coupons are issued only when the returned item is approved as per our exchange policy.

Coupons are non-transferable and cannot be converted to cash.

Coupons may have an expiry date, so please use them within the mentioned validity period.

🛑 Refund Exceptions

In rare and exceptional cases, a refund may be considered at Glowzii’s sole discretion. If this occurs:

The case will be reviewed individually.

The final decision will be communicated after verification.

📞 Contact Us

For any exchange, coupon issuance, or refund-related query:

📧 glowziihelp@gmail.com

📱 +92 3129198206 (WhatsApp only)

We're here to support you and ensure your experience with Glowzii is smooth, safe, and satisfying.

Thank you for being a part of the Glowzii family – where your skin’s health and happiness come first! 🌿✨